Return Policy
What wigs can be returned?
Free Return for eligible wigs only (Non-Altered Wig: No lace cutting (for orders without lace cutting service), no damage, unwashed, no hair cut, no hair dye). ContactΒ service@myfirstwig.comΒ within 15 days once receiving package from us. Our customer service would process your return request within 48 hours.
How to return the wig?
Only the Non-Altered wig can be returned, and CSR need to check whether the wig is complete. To help you return the wig, please email usΒ service@sale.myfirstwig.comΒ and follow CSR's guide, or we are not responsible for any loss!
Attention please:
Tracking number for the returned package needs to be provided within 7 days from the day CSR give the return address. After 7 days we will assume that the product is satisfactory and no exchange/return is necessary.
*For those self-return or self-exchange, our customer service have a right to refuse.
Email:Β service@sale.myfirstwig.com
WhatsApp: +852 5697 9345
Business hours:Β Sun-Thurs | 9:00pm-5:00am EDTΒ
Contact us
We always love to hear from our customers and helpΒ you get the most suitable and affordable wig! Please feel free to reach out to us with any questions, suggestions and comments!
Email:Β service@myfirstwig.com
Phone: +1 718 414 6522
Business hours:Β Sun-Thurs | 9:00pm-5:00am EDTΒ
MYSTYLES INTERNATIONAL LIMITED
Address: 8Rd. A-29F, Gulou Dist., NanJing, Jiangsu Prov. CHN
